TY - BOOK AU - Bradberry,Travis AU - Greaves,Jean TI - Emotional intelligence 2.0 /Travis Bradberry and Jean Greaves ; foreword by Patrick Lencioni SN - 9780974320625 AV - BF576 .E468 2009 PY - 2009/// CY - San Diego, California PB - TalentSmart N1 - "Includes a new & enhanced online edition of the world's most popular emotional intelligence test."; 1 (pages 251-255); The journey --; The big picture --; What emotional intelligence looks like: understanding the four skills --; Digging in: an action plan to increase your EQ --; Self-awareness strategies --; Self-management strategies --; Social awareness strategies --; Relationship management strategies --; Epilogue: Just the facts : a look at the latest discoveries in emotional intelligence --; Discussion questions for reading groups; 2 N2 - Knowing what emotional intelligence is, and knowing how to use it to improve your life, are two very different things UR - http://swbplus.bsz-bw.de/bsz314834796inh.htm ER -