TY  - BOOK
AU  - Upkins,Louis
TI  - Treat me like a customer: using lessons from work to succeed in life 
SN  - 9780310320296
AV  - BJ1611 .T743 2009
PY  - 2009///
CY  - Grand Rapids, Michigan
PB  - Zondervan
KW  - Success
KW  - Marriage
N1  - 1; Learning on the job --; Why you're having such a hard time --; What matters most to you? --; Do you really know your customer? --; Customer communication strategies --; Planning for great outcomes --; Your word is your bond --; World-class customer service --; Protecting market share --; When your customer gets upset --; Not just another meeting --; Never give up --; Nothing risked, nothing gained --; Success goes both ways --; Deliver a great product --; Celebrate your success --; Building an enduring brand --; Imagine the best; 2
N2  - Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment
ER  -