TY  - BOOK
AU  - O'Hair,Dan
TI  - Competent communication
AV  - P90.O999.C667 1997 
PY  - 1997///
CY  - New York
PB  - St. Martin's Press
KW  - Communication
KW  - Conflict management
KW  - Interviewing
KW  - Public speaking
KW  - Mass media
N1  - 2; 2
ER  -