It's not about the coffee : leadership principles from a life at Starbucks / [print]
Howard Behar with Janet Goldstein.
- New York, New York : Portfolio, [(c)2007.
- xix, 183 pages ; 21 cm.
Introduction : It's about the people--all the people Know who you are : wear one hat Know why you're here : do it because it's right, not because it's right for your resume Think independently : the person who sweeps the floor should choose the broom Build trust : care, like you really mean it Listen for the truth : the walls talk Be accountable : only the truth sounds like the truth Take action : think like a person of action, and act like a person of thought Face challenge : we are human beings first Practice leadership : the big noise and the still, small voice Dare to dream : say Yes, the most powerful word in the world.
During his years as a senior executive at Starbucks, Behar helped establish the Starbucks culture, which stresses the importance of people over profits. Now he reveals the ten principles that guided his leadership--and not one of them is about coffee.--From publisher description.