The leadership challenge : how to make extraordinary things happen in organizations / [print]
James M. Kouzes, Barry Z. Posner.
- fifth edition.
- San Francisco, California : Jossey-Bass, (c)2012.
- xiii, 394 pages : illustrations ; 24 cm.
Includes bibliographies and index.
Introduction : making extraordinary things happen in organizations -- 1. When leaders are at their best -- Model the way -- 2. Clarify values -- 3. Set the example -- Inspire a shared vision -- 4. Envision the future -- 5. Enlist others -- Challenge the process -- 6. Search for opportunities -- 7. Experiment and take risks -- Enable others to act -- 8. Foster collaboration -- 9. Strengthen others -- Encourage the heart -- 10. Recognize contributions -- 11. Celebrate the values and victories -- 12. Leadership is everyone's business.