TY - BOOK AU - Scharlatt,Harold AU - Center for Creative Leadership TI - Influence: gaining commitment, getting results T2 - An ideas into action guidebook series AV - HF5386.C397.I545 2011 PY - 2011/// CY - Greensboro, North Carolina PB - Center for Creative Leadership KW - Influence (Psychology) KW - Negotiation in business KW - Leadership N1 - Title from title screen; "CCL no. 448."; 1; Why influence? --; Whom do you influence? --; Influence tactics --; Which influence tactics do you --; How situation affects influence; 2 ER -