TY  - BOOK
AU  - Popejoy,Barbara
AU  - Center for Creative Leadership
AU  - McManigle,Brenda J.
TI  - Managing conflict with direct reports
T2  - An ideas into action guidebook
SN  - 9781882197736
AV  - HD42.C397.M363 2002 
PY  - 2002///
CY  - Greensboro, North Carolina
PB  - Center for Creative Leadership
KW  - Conflict management
KW  - Communication in management
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - "CCL no. 418"--T.p. verso; 1 (pages 27); Conflict and resolution --; Conflict with direct reports is a special case --; Managing the relationship --; Managing the work --; A process for managing conflict --; Recognizing both sides of the conflict --; Preparing for a conflict resolution session --; During the conflict resolution session --; After the conflict resolution session --; Managing conflict for success and development; 2
N2  - "Conflict with direct reports is one of the most difficult challenges facing managers today. But it's a challenge that successful leaders must learn to address. Managers who develop an understanding of difference without judging and are willing to see more than one perspective or solution are in a good position to manage such conflict. They are better prepared to understand emotions that can trigger conflict, to clarify performance expectations, and to provide ongoing feedback for the support and development of their direct reports."--Publisher's description
ER  -