TY  - BOOK
AU  - Grubbs-West,Lorraine
TI  - Lessons in loyalty: how Southwest Airlines does it : an insider's view 
AV  - HF5549.G885.L477 2005 
PY  - 2005///
CY  - Dallas
PB  - CornerStone Leadership Institute
KW  - Southwest Airlines Co
KW  - Personnel management
N1  - 2
ER  -