TY  - BOOK
AU  - Pollard,C.William
TI  - The soul of the firm
AV  - HD38.P655.S685 1996 
PY  - 1996///
CY  - [New York], Grand Rapids, Mich.
PB  - HarperBusiness, Zondervan Pub. House
KW  - ServiceMaster Company
KW  - Management
KW  - Case studies
KW  - fast
KW  - Biblical teaching
KW  - Business
KW  - Religious aspects
KW  - Christianity
KW  - Gestion
KW  - Enseignement biblique
KW  - lcgft
KW  - Études de cas
KW  - rvmgf
N1  - Includes index; It all starts with the person -- More than a pair of hands -- Do not back away from the "D" word -- Harness the power of purpose -- The firm, the family, and the promises we make -- Why do people work, anyway? -- Does your customer have a face? -- Productivity as a virtue -- How structure can strangle the soul -- People innovate and improve as they participate and own results -- Empowerment comes from power -- Learning is everybody's business -- Servant leadership makes good things happen -- Build on the ordinary and expect the extraordinary; Electronic reproduction; [Place of publication not identified]; HathiTrust Digital Library; 2014
N2  - "In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. In its responsibility to employ and manage over 200,000 employees and serve more than six million customers in thirty-one countries, ServiceMaster perceives value in not only what people are producing but what they are becoming in the process." "With frank, inspirational advice based on his decades of service, Pollard shows leaders how to turn the workplace into a vibrant environment for a successful business. Workers are not just a "pair of hands," but an energetic team of thinkers who can initiate improvements in all aspects of the firm. Customers are not just buyers, but partners in achieving excellence in service." "In The Soul of the Firm, Pollard creates a revolutionary plan for new leadership in explaining the crucial link between people and profits in a company's measure of success. This is a powerful message managers need for rethinking the meaning of work." --Book Jacket
UR  - http://catalog.hathitrust.org/api/volumes/oclc/34357227.html
UR  - https://archive.org/details/souloffirm00poll
UR  - https://openlibrary.org/books/OL995235M
UR  - https://archive.org/details/souloffirm0000poll
UR  - https://openlibrary.org/books/OL9379640M
ER  -