TY  - BOOK
AU  - Michelli,Joseph A.
TI  - The Starbucks experience: 5 principles for turning ordinary into extraordinary 
SN  - 9780071477840
AV  - HD9199.M623.S737 2007 
PY  - 2007///
CY  - New York, New York
PB  - McGraw-Hill
KW  - Starbucks Coffee Company
KW  - Success in business
KW  - Handbooks, manuals, etc
N1  - Principle #1- make it your own ; --; Principle #2- everything matters ; --; Principle #3- surprise and delight ; --; Principle #4- embrace resistance ; --; Principle #5- leave your mark ; --; A final word; 2; 2; https://ciu.libwizard.com/f/copyright-requests
N2  - "The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."
UR  - http://catdir.loc.gov/catdir/toc/ecip0615/2006016788.html
UR  - http://catdir.loc.gov/catdir/enhancements/fy0659/2006016788-b.html
UR  - http://catdir.loc.gov/catdir/enhancements/fy0662/2006016788-d.html
ER  -