TY  - BOOK
AU  - Russell,Bob
TI  - Smiling down the line: info-service work in the global economy 
T2  - Studies in comparative political economy and public policy
SN  - 9781442697850
AV  - HE8788 .S655 2009
PY  - 2009///
CY  - Toronto [Ont.
PB  - University of Toronto Press
KW  - Call center agents
KW  - Employment
KW  - Social conditions
KW  - Call centers
KW  - Management
KW  - Electronic Books
N1  - 2; New workplaces : the call centre --; The call-centre case studies --; Making a new occupation --; The call-centre labour process (1) : the division of labour, work effort, and job skill --; The call-centre labour process (2) : technological selection and the means of communication in info-service work --; HRM and call-centres : culture and identities --; Globalizing info-service work : outsourcing to India --; Discontent, resistance, and organizing in info-service work; 2; b
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=682618&site=eds-live&custid=s3260518
ER  -