Russell, Bob,  1950- <br/><br/>
Smiling down the line  info-service work in the global economy / 
Bob Russell. 
 - Toronto [Ont. :  University of Toronto Press,  (c)2009. (Saint-Lazare, Quebec :  Canadian Electronic Library,  (c)2010). 
 - 1 online resource (xii, 326 pages) 
 - Studies in comparative political economy and public policy .
<br/><br/>Includes bibliographies and index. 
<br/><br/>New workplaces : the call centre --  The call-centre case studies --  Making a new occupation --  The call-centre labour process (1) : the division of labour, work effort, and job skill --  The call-centre labour process (2) : technological selection and the means of communication in info-service work --  HRM and call-centres : culture and identities --  Globalizing info-service work : outsourcing to India --  Discontent, resistance, and organizing in info-service work. 
<br/><br/>
<br/><br/><label>ISBN: </label>9781442697850 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call center agents--Employment.<br/>Call center agents--Social conditions.<br/>Call centers--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic Books.
<br/><br/><label>LC Class. No.: </label>HE8788  / .S655 2009