TY  - BOOK
AU  - Bamber,Greg
TI  - Up in the air: how airlines can improve performance by engaging their employees 
SN  - 9780801458330
AV  - HD8039 .U656 2009
PY  - 2009///
CY  - Ithaca
PB  - ILR Press/Cornell University Press
KW  - Airlines
KW  - United States
KW  - Employees
KW  - Personnel management
KW  - Labor unions
KW  - Industrial relations
KW  - Electronic Books
N1  - 2; Low-cost competition in the airline industry --; Developments in the U.S. airline industry --; Developments in the airline industry in other countries --; Industry trends in costs, productivity, quality, and morale --; Alternative strategies for new entrants : Southwest vs. Ryanair --; The legacy responses : alternative approaches --; Building a more balanced airline industry; 2; b
N2  - "Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--BOOK JACKET
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=671349&site=eds-live&custid=s3260518
ER  -