Chapter 1. The End of Bureaucracy? -- Bureaucracy and the Market -- Deprofessionalization and Politicization -- Chapter 2. Beyond Weber? -- The Dominance of the State -- Bureaucracy and the Market -- Bureaucracy and Capitalism -- Bureaucracy and Democracy -- Bureaucracy and Political Development -- Chapter 3. New Conceptions of Bureaucracy, Democracy, and Citizenship -- An American Revolution -- Beyond Cost-Cutting: NPM -- Bureaucratic Reform and the Public Interest -- From Citizen to Customer -- A Nation of Free-Riders -- Statist Minimalism and Politics -- Chapter 4. Popular Dissatisfaction and Administrative Reform -- Popular Support for Government Involvement -- Popular Distrust of Government -- Bureaucracies and Distrust -- Chapter 5. Universalistic Reforms -- An American Blueprint -- Privatization -- Decentralization -- Reduction in State Employment -- Chapter 6. Emulating the Private Sector -- The Rhetoric and Reality of New Public Management -- An Ideal Administration? -- Government Strategies of Reform -- The Politics of Reform -- Kinds of Business-Emulating Reform -- Chapter 7. The Reluctant Reformers: Japan and France -- Japan -- France -- Chapter 8. Deprofessionalization: The Decline of the Civil Service Career -- The Nature of Administrative Reform -- Decline of a Career -- Japan -- United States -- France -- Distrust of Public Servants -- Chapter 9. Deprofessionalization: The Process of Politicization -- Reassertion of Politics -- NPM and Politicization -- Politicization: A Rationalist Perspective -- United States -- France -- Chapter 10. The End of the Nonpolitical Bureaucracy -- Responsiveness -- Governance Today and Democracy Tomorrow -- Ending a Monopoly -- Japan -- Britain -- Germany -- Spain -- Chapter 11. Constructing a Bureaucratic Apparatus in East-Central Europe -- Reform and Stability -- Undoing the State: Privatization and Devolution -- Building a Professional Bureaucracy -- Reforming Ancien Regime Bureaucracies -- The GDR and a Reunified Germany -- Establishing a Civil Service -- Conclusion: Bureaucracy in the Transition Phase -- Chapter 12. The Politics of Bureaucratic Reform -- Mass Democracy and Government Reform -- Bureaucracy and Alienation -- Reforming Society or Reforming Bureaucracy? -- Reforms and the Public Interest -- The Future of Bureaucracy.
This text offers a corrective to the view that bureaucracy is the source of democracy's ills. It argues that 'government reinvention' has limited bureaucracy's capacity to adequately serve the public good.