Involving customers in new service developmenteditors, Bo Edvardsson ... [and others.

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TextSeries: Publication details: London : Imperial College Press ; 2006.; London : Distributed by World Scientific Pub. Company, (c)2006.Description: 1 online resource (viii, 323 pages) : illustrationsContent type:

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Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library ONLINE	Non-fiction	HF5415.153 (Browse shelf(Opens below))	Link to resource	Available		ocn825768781

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Includes bibliographies and index.

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