Service integration and management (SIAM) Foundation Body of Knowledge (BoK) /Claire Agutter.

By:

Agutter, Claire [Author]

Material type: Text

TextEdition: Second editionDescription: 1 online resourceContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781787783126

Subject(s):

Information technology -- Management -- Examinations -- Study guides

Genre/Form:

Electronic Books.

LOC classification:

HD30 .S478 2021

Online resources:

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Available additional physical forms:

Subject: The official guide for the EXIN SIAM™ Foundation certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices. Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library ONLINE	Non-fiction	HD30.2 (Browse shelf(Opens below))	Link to resource	Available		on1285954361

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Previous	HD30.2 Art of IT Management practical tools and techniques /	HD30.2 Modelling business information : entity relationship and class modelling for business analysts /	HD30.2 The importance of organizational knowledge : an exploration of knowledge management in the trenches /	HD30.2 Service integration and management (SIAM) Foundation Body of Knowledge (BoK) /Claire Agutter.	HD30.2 The strategic knowledge management handbook driving business results by making tacit knowledge explicit /	HD30.2 The future of tech is female : how to achieve gender diversity /	HD30.2 Financial intelligence for IT professionals : what you really need to know about the numbers /	Next

Includes bibliographies and index.

The official guide for the EXIN SIAM™ Foundation certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices. Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

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