Flat Army : Creating a Connected and Engaged Organization.

Intro; Title Page; Dedication; Chapter 1: The Mona Lisa is So Small!; My Fears; Whose Job is Leadership, Anyway?; Engaging Definitions; Why is Engagement Good?; Why is Disengagement Bad?; The Organization vs. Life Itself; Why This Book? Why "Flat Army"?; Chapter 2: How'd We Get So Rigid?; The Grocery Store of Hierarchy; Monarchy as a Catalyst?; War Games and the Industrial Revolution; The Dark Side; Organizational Learned Helplessness; Chapter 3: The Connected Leader; Open Says Me; The Connected Leader Chasm; Falling into the Chasm; From the Harmful to the Hopeful; A Johnson and Johnson Story.

The Flat Army PhilosophyThe Connected Leader Attributes (CLA); The Three Be's of General Sherman; The Participative Leader Framework; The Collaborative Leader Action Model; The Pervasive Learning and Collaboration Technologies Models; Chapter 4: Becoming a Connected Leader; Trusting; Involving; Empathizing; Developing; Communicating; Chapter 5: Being a Connected Leader; Analyzing; Deciding; Delivering; Cooperating; Clowning; Chapter 6: Beyond the Connected Leader; Coaching; Measuring; Exploring; Adapting; Bettering; Chapter 7: The Participative Leader Framework; The Untutored Eye.

Say it ForwardGuanxi; Autopoiesis; Know Who You Know: Neighbor Networks; Putting it all Together; The Participative Leader Framework; Participative Leader Framework in Action; Chapter 8 : The Collaborative Leader Action Model; Heterarchy is not Anarchy; Hat Tip to Wirearchy; Shell of the CLAM; Connect (with Others); Consider (all Options); Communicate (the Decision and Action Plan); Create (the Result); Confirm (the Result Met the Target); Congratulate (Through Feedback and Recognition); When to CLAM and When not to CLAM; Degrees of Flawless Execution and Collaborative Engagement.

Chapter 9: Learning at the Speed of NeedDoes Organizational Learning Matter?; 70-20-10 or 3-33?; Formal Learning; Informal Learning; Social Learning; Chapter 10: Tools, Rules and Jewels of Being a Flat Army Leader; Click Next for the "Cons" of Collaboration; Conversation; Content; Context; Collaboration Technologies and Sales 2.0; The Technology Strikes Back; Chapter 11: Flat Army in Action; NHS; Good Rockin' Tonite; Research in Motionless; The Spirit of Hitachi; Lessons from Scotiabank; Zappos; HCL Technologies; Flat Army at TELUS; Chapter 12: The Culture Quest of Flat Army.

Flat Army PhilosophyRolling Out Flat Army; Afterword: In Collaborative Conclusion; Acknowledgements; Endnotes; Index; About the Author; Copyright.

Includes bibliographies and index.

"Flat Army surfaces five key frameworks that can help you and your organization make the shift, too. How can you become a visible and collaborative leader? How can you empower and energize all teams and units? How can you build a sense of common purpose and celebrate the wins? Learn how with Flat Army."--

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