The patient paradigm shifts : profiling the new healthcare consumer / Judy L. Chan.
Material type:
TextSeries: Healthcare management collectionPublisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2017.]Edition: First editionDescription: 1 online resource (xxiii, 222 pages) : illustrationsContent type: - text
- computer
- online resource
- 9781631574108
- Patient-centered health care -- United States
- Medical care -- United States
- Medical technology -- Social aspects -- United States
- Patient-Centered Care
- Delivery of Health Care
- Biomedical Technology
- United States
- Affordable Care Act (ACA)
- big data
- consumer
- consumerism
- consumer profile
- cost of health care
- customer
- EHR adoption
- health
- healthcare
- health information exchange
- health insurance
- healthcare transformation
- interoperability
- ObamaCare
- patient
- patient-turned-consumer
- precision medicine
- transparency
- RA395.A3
- W 84
- COPYRIGHT NOT covered - Click this link to request copyright permission: https://lib.ciu.edu/copyright-request-form
| Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)
|
G. Allen Fleece Library ONLINE | RA395.A3 (Browse shelf(Opens below)) | Link to resource | Available | BEP11271891 | |||
|
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)
|
G. Allen Fleece Library | Non-fiction | RA395.A3 (Browse shelf(Opens below)) | Link to resource | Available | 11271891 |
Includes bibliographies and index.
1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.
Access restricted to authorized users and institutions.
The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
COPYRIGHT NOT covered - Click this link to request copyright permission:
https://lib.ciu.edu/copyright-request-form
Mode of access: World Wide Web.
System requirements: Adobe Acrobat reader.
Title from PDF title page (viewed on March 3, 2017).
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