Lean on civility : strategies for changing culture in manufacturing workplaces / Christian Masotti, Lewena Bayer.

By:

Masotti, Christian []

Contributor(s):

Bayer, Lewena []

Material type: Text

TextSeries: Human resource management and organizational behavior collectionPublisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2021.]Edition: First editionDescription: 1 online resource (xiii, 256 pages) : illustrations (some color)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781952538810

Subject(s):

Genre/Form:

Additional physical formats: Print version:: No titleLOC classification:

HF5389

Online resources:

Click here to access online

Available additional physical forms:

Contents:

Chapter 1. The culture of manufacturing--overview -- Chapter 2. The business case for civility -- Chapter 3. Changing workplace culture -- Chapter 4. Civility as a continuous improvement strategy -- Chapter 5. Embedding civil communication -- Chapter 6. AEIOU--the Masotti method for assessment and observation -- Chapter 7. The Masotti methods -- Chapter 8. Making the box smaller--reducing variability technique -- Chapter 9. Putting it all together -- Chapter 10. tools you can use.

Abstract: In Lean on Civility, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement--including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors' and managers' civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.Lean on Civility offers a practical tool kit--complete with strategies and tools (like the Masotti Feedback Method)--that you can take back to your workplace and implement immediately.

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library ONLINE		HF5389 (Browse shelf(Opens below))	Link to resource	Available		BEP9781952538810
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library	Non-fiction	HF5389 (Browse shelf(Opens below))	Link to resource	Available		9781952538810

Includes bibliographies and index.

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In Lean on Civility, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement--including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors' and managers' civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.Lean on Civility offers a practical tool kit--complete with strategies and tools (like the Masotti Feedback Method)--that you can take back to your workplace and implement immediately.

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Description based on PDF viewed 01/13/2021.

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