Lean knowledge management : how NASA implemented a practical KM program / Roger Forsgren.

Includes bibliographies and index.

Chapter 1. How knowledge management helped change NASA's culture -- Chapter 2. Why sharing knowledge Is critical: some historical perspectives -- Chapter 3. What is lean knowledge management? -- Chapter 4. Essential steps to implement a knowledge management program in your organization -- Chapter 5. Developing a KM program office -- Chapter 6. Gathering and sharing knowledge -- Chapter 7. Problems you will encounter -- Chapter 8. Lean knowledge management: areas for growth -- Chapter 9. What KM can't do -- Afterword -- Appendix A. Suggested lessons learned input form with example -- Appendix B. The concorde accident: a case study.

NASA suffered three human spaceflight tragedies and Lean Knowledge Management was a major tool that helped NASA management implement massive cultural changes. Traditional knowledge management is too often regarded as overly complicated or a wasteful bureaucratic exercise, but Lean Knowledge Management can become a critical component for your organization to operate effectively, efficiently and safely. Lean Knowledge Management simplifies the process by: Clearly defining your organization's key employees; Filtering the enormous amount of internal "information" into "critical knowledge"; Utilizing a myriad of resources to get this critical knowledge to the people who need it most - the very people that can make your organization successful. Repetitive mistakes and failures can cost an organization millions of dollars in lost revenue, scrap, and even lawsuits. Lean Knowledge Management strips away the academic jargon and implements a practical, cost-effective, organic program emphasizing lessons of the past.

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