Emotional intelligence at work : a personal operating system for career success / Richard M. Contino and Penelope J. Holt.

Includes index.

Chapter 1. Business and your emotional agenda -- Chapter 2. The emotional challenge in business -- Chapter 3. Destructive agendas: the hidden business killer -- Chapter 4. The basics about emotions in business -- Chapter 5. Society's indoctrination and mistaken beliefs -- Chapter 6. Handling difficult people -- Chapter 7. Getting comfortable with being uncomfortable -- Chapter 8. Deceptive and misguided decision making -- Chapter 9. Setting an emotional frame of reference -- Chapter 10. Uncovering emotional baggage -- Chapter 11. Honing business EQ by spotting tell-tale behaviors -- Chapter 12. Integrating the basics -- Chapter 13. Negotiating -- Chapter 14. Working skillfully with workplace emotions -- Chapter 15. Spotting saboteurs -- Chapter 16. When saboteurs are in charge -- Chapter 17. Pulling together what you've learned -- Chapter 18. Business battlefield survival -- Chapter 19. Building a personal emotional brand for success -- Chapter 20. The wrap-up.

Access restricted to authorized users and institutions.

Even though it is seldom acknowledged, the truth is that business runs on emotion--yours and almost everyone else's. And that emotion is often negative, leading us into bewilderment, dysfunction, and failure. This book explains how to face up to this reality and respond by building street smarts and business emotional intelligence (BEQ). It supports your business success by developing your ability to recognize and effectively manage the destructive emotional tendencies, hidden agendas, and behaviors that exist all around you, and sometimes within you, that block business progress. Emotions don't belong in the business process, we are told. And that's absolutely correct when destructive feelings disrupt the workplace. But here is the dirty little secret: Irrational and run away feelings nevertheless dominate in many businesses and hold back professionals who are crippled by emotional dynamics that often play out beyond conscious awareness and their control. Learn how and why emotions are a controlling factor in every career or business success and failure, and how to work with them to achieve your full potential by developing (BEQ). Expand and transform your business thinking and approach, by learning to recognize common, hidden emotional issues in a simple and straight forward manner. Strengthen your BEQ to achieve more accurate self-analysis, improved awareness, and effective functioning that creates predictable and positive results immediately.

COPYRIGHT NOT covered - Click this link to request copyright permission:

https://lib.ciu.edu/copyright-request-form

Mode of access: World Wide Web.

System requirements: Adobe Acrobat reader.

Description based on PDF viewed 03/22/2021.