Civility at work : how people treatment is a critical success driver for business / Lewena Bayer ; with contributions by Christian Masotti.

Includes bibliographies and index.

Chapter 1. Time for change -- Chapter 2. Defining civility -- Chapter 3. The business case for civility -- Chapter 4. Civility at work: a change imperative -- Chapter 5. The civility culture compass -- Chapter 6. Assessing civility in your workplace -- Chapter 7. The civility competency matrix -- Chapter 8. Putting it all together -- Chapter 9. Civility in action: applications -- Chapter 10. Assignments -- Chapter 11. Answer keys and tools you can use.

In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98 percent of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: a nationwide survey, conductedby global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year's study found that 70 percent of the Americans believe incivility has reached crisis proportions. Alarmingly, 81 percent of the Americans think that incivility is leading to an increase in violence at work. Notably, 80 percent of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.

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