Business decision-making : streamlining the process for more effective results / Milan Frankl.

1. What are heuristics? -- 2. How do business executives make decisions? -- 3. When you do not decide, you have decided -- 4. Why technology is not important, or is it? -- 5. Experience counts -- 6. Learn from your failures -- 7. Personal presence management -- 8. Safety first -- 9. People count -- 10. Quality is free -- 11. Believe in numbers, but not too much -- 12. The customer is always right -- 13. If it ain't broken, break it -- 14. Managing errors -- 15. The dog ate my shipment -- 16. Let go of the banana -- 17. Everybody knows the future -- 18. Complexity is out, simplicity is in -- 19. Meaningless choices -- 20. The bank manager is not your friend -- 21. The government can help -- 22. Do not quit your day job -- 23. Freedom 55: myth or reality? -- Notes -- About the author -- Index.

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In this second edition of my book Business Decision Making, besides updating the material presented in the first edition to ensure both the references and the websites remain relevant to our fast-changing online environment, I have added a new chapter covering the topic of interest to most business leaders: retirement. How does one plan the often-difficult decision of "letting go" after more than 40 years in business? I have summarized my 40-year experience as a business executive and professor of business in a book on business decision making based on my professional experience and complemented by academic research. Rather than approaching this topic from an academic or a theoretical point of view, I have described a series of real-life business events that most executives encounter during their professional career. These events are written in the form of "vignettes"--scripts or sketch stories that illustrate the problems the executive (me or some of my colleagues in this case) faced, the decisions that were ensued, and the business consequences that followed (lessons learned).

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