Behind the scenes of health care : motivation and commitment of health care employees / Dr. Hesston L. Johnson.

Chapter 1. Culture and employment -- Chapter 2. Motivation -- Chapter 3. Organizational commitment -- Chapter 4. Culture, subculture, and attribution -- Chapter 5. Health care organizational culture disruption case study -- Chapter 6. Frontline health care employee motivationand commitment study -- Chapter 7. Shifts in health care culture and delivery of care -- Chapter 8. The study on bedside engagement and patient experience feedback -- Chapter 9. Model and application -- Chapter 10. Leading and managing within constructs -- Appendix A. Motivation factors and affective commitment survey -- Survey instrument -- Appendix B. HCAHPS survey instrument -- Appendix C. Employee engagement survey sample.

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Behind the scenes of health care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles. The publication includes two research studies: (1) motivation andcommitment of support services employees in a health care environmentand (2) the correlation between patient experience feedback and nursing motivation and engagement. Additionally, the publication includestwo case studies: (1) cultural disruption in a health care system and (2) aservice organization review of turnover. Lastly, and most signifcantly, the publication provides a framework and model, The tri-factor model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the scenes of health care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization.

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Description based on PDF viewed 03/30/2020.