The Blackwell handbook of mediation : bridging theory, research, and practice / edited by Margaret S. Herrman. [print]

Introduction/ Margaret S. Herrman ; -- Mediation from beginning to end : a testable model/ Margaret S. Herrman, Nancy Hollett, and Jerry Gale ; -- Examining mediation in context : toward understanding variations in mediation programs/ Craig McEwen ; -- Policy, practice, and politics : bargaining in the shadow of Whitehall/ Janet Walker and Sherrill Hayes ; -- The role of antecedent and procedural characteristics in mediation : a review of the research/ Roselle L. Wissler ; -- Applying the comprehensive model to workplace mediation research/ Brian Polkinghorn and E. Patrick McDermott ; -- Restorative justice mediated dialog/ Mark S. Umbreit and Robert B. Coates ; -- Mediation as framing and framing within mediation/ Barbara Gray ; -- Does the model overarch the narrative stream? / John M. Winslade and Gerald D. Monk ; -- A facework frame for mediation/ Stephen Littlejohn and Kathy Domenici ; -- Mediation and the fourfold model of justice/ Donald E. Conlon ; -- The dynamics of power in child custody mediation/ Donald T. Saposnek ; -- Emotion in mediation : implications, applications, opportunities, and challenges/ Tricia S. Jones ; -- Preempting disaster : pre-mediation strategies to deal with strong emotions/ Daniel L. Shapiro ; -- The meaning of "social" in interpersonal conflict and its resolution/ Sandra Schruijer and Leopold S. Vansina ; -- Manager as mediator : developing a conflict-positive organization/ Dean Tjosvold and Fang Su ; -- Mediation and difficult conflicts/ Morton Deutsch ; -- Enhancing mediator artistry : multiple frames, spirit, and reflection in action/ Neil H. Katz ; -- Of time and the river : notes on the Herrman, Hollett, and Gale model of mediation/ Kevin Avruch ; -- Mediation at the millennium/ Dean G. Pruitt ; -- A trainer responds to the model/ Zena D. Zumeta ; -- Conclusion/ Margaret S. Herrman.