Organization development : the process of leading organizational change / Donald L. Anderson. [print]

"Of interest to students, managers, executives, change agents, and practitioners, Organization Development is a guide to leadership in individual, team, and organizational change. Incorporating discussion of OD ethics throughout the text, author Donald L. Anderson offers thorough discussions of classic OD techniques, as well as up-to-date interventions at all levels. In-depth case studies that follow major content and process chapters allow students to immediately apply what they have learned. In today s challenging environment of increased globalization, rapidly changing technologies, economic pressures, and expectations in the contemporary workforce, this book is an essential tool." "Organization Development: The Process of Leading Organizational Change is ideal for Graduate and upper-level undergraduate business courses, such as Organization Development, Organizational Change, Leadership and Organizational Change, and Organization Diagnosis."--Jacket.

What Is Organization Development? Organization Development Defined Change Is a Constant Pressure What Organization Development Looks Like What Organization Development Is Not Who This Book Is For Overview of the Book Analyzing Case Studies Summary History of Organization Development Laboratory Training and T-Groups Action Research and Survey Feedback Management Practices Quality and Employee Involvement Organizational Culture Change Management, Strategic Change, and Reengineering Organizational Learning Organizational Effectiveness and Employee Engagement Summary Core Values and Ethics of Organization Development Defining Values Why Are Values Important to the OD Practitioner? Core Values of Organization Development Changes to OD Values Over Time and the Values Debate Challenges to Holding Organization Development Values Statement of Organization Development Ethics Summary Appendix Analyzing Opportunities for Organization Development Work at Northern County Legal Services Foundations of Organizational Change Levels and Characteristics of Organizational Change Models of Organizational Change: Systems Theory and Social Construction Approaches Organizations as Systems Organizations as Socially Constructed Summary The Organization Development Practitioner and the Consulting Process The Consulting Relationship and Types of Consulting The Organization Development Consulting Model OD Practitioners: Who Are They and Where Do They Work? The Organization Development Consulting Profession The OD Consulting Process and Action Research Summary Entry and Contracting Entry Contracting Summary Data Gathering The Importance of Data Gathering Presenting Problems and Underlying Problems Data Gathering Process Data Gathering Methods Creating a Data Gathering Strategy and Proposing an Approach Ethical Issues With Data Gathering Summary Proposing a Data Gathering Strategy at Aero Tech, Incorporated Diagnosis and Feedback Diagnosis: Discovery, Assessment, Analysis, and Interpretation Finding Patterns by Analyzing Data Interpreting Data Selecting and Prioritizing Themes Feedback Recognizing Resistance Ethical Issues With Diagnosis and Giving Feedback Summary Sorting Through the Data From Logan Elementary School An Introduction to Interventions Interventions Defined Why Interventions Fail Considerations in Selecting the Right Intervention Strategy Structuring and Planning Interventions for Success The Change Agent's Role in the Intervention Ethical Issues With Interventions Overview of Intervention Techniques Summary Individual Interventions Individual Change and Reactions to Change Individual Instruments and Assessments Coaching Mentoring 360 Feedback Career Planning and Development Summary Reorganizing Human Resources at American SamoaP Software Team Interventions Defining Teams What Makes a Successful Team? Special Types of Teams Team Development Team-Building Interventions Intergroup Interventions Summary Solving Team Challenges at DocSystems Billing, Incorporated Whole Organization and Multiple Organization Interventions Characteristics of Contemporary Large-Scale Interventions Organizational Culture Assessment and Change Organization Design and Structure Directional Interventions Quality and Productivity Interventions Mergers and Acquisitions Transorganization or Interorganization Development Summary The Future of the Crossroads Center Sustaining Change, Evaluating, and Ending an Engagement Sustaining Change After the Intervention Evaluation Ending an Engagement: Separation and Exit Summary The Future of Organization Development Increasing Complexity of Change Globalization Changing Workforce Demographics Changing Nature of Work The Current State of OD: Strengths, Weaknesses, and Opportunities Summary

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