MARC details
| 000 -LEADER |
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| fixed length control field |
04468nam a2200589 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
11205078 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
CaPaEBR |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240726104650.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
160512s2016 nyua foab 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781631574962 |
| Qualifying information |
|
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
CaBNVSL |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
CaBNVSL |
| Modifying agency |
CaBNVSL |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HD9980 |
| Item number |
.S478 2016 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Gustafsson, Anders, |
| Dates associated with a name |
1964-, |
| Relator term |
Author |
| 245 10 - TITLE STATEMENT |
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| Title |
Service innovation /Anders Gustafsson, Per Kristensson, Gary R. Schirr, and Lars Witell. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
First edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
New York, New York (222 East 46th Street, New York, NY 10017) : |
| Name of publisher, distributor, etc. |
Business Expert Press, |
| Date of publication, distribution, etc. |
(c)2016. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource (x, 169 pages) : |
| Other physical details |
illustrations. |
| 336 ## - CONTENT TYPE |
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| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
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| File type |
data file |
| Source |
rda |
| 490 1# - SERIES STATEMENT |
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| Series statement |
Service systems and innovations in business and society collection, |
| 500 ## - GENERAL NOTE |
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| General note |
Co-published with Center for Services Leadership (CSL) at Arizona State University and Service Research Center, CTF at Karlstad University, Sweden. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographies and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
1. Service as the key driver of growth -- |
| Title |
2. What is service innovation? -- |
| -- |
3. Value creation drives service innovation -- |
| -- |
4. Developing service innovations -- |
| -- |
5. Customers as cocreators in service innovation -- |
| -- |
6. Service innovation in goods-centric firms -- |
| -- |
7. The service innovator, tying it all together -- |
| -- |
Index. |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
The world is being shaped by service. All the world's most advanced economies are dominated by service, with many countries having more than 70 percent of their gross domestic product (GDP) generated by it. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in this book are: (1) How is the service sector growing; (2) what is service innovation; (3) what are the drivers of service innovation; and (4) how can organizations innovate service in a structured way? The book views service as the value creating activity that customers perform in their own context: The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation. Service innovation is a multifaceted concept dependent on the purpose of the innovation. These purposes could be to: differentiate, finance, help, experience, and streamline the process or offering. In turn, these result in: brand innovation, business model innovation, social innovation, experience innovation, process innovation, and behavioral innovation, respectively. In this book, we develop guidelines for what is required from the organizational perspective, how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that is goods-centric to become service or solution provider. Despite the heightened focus on service in many business sectors, most models and theories of innovation are based on a goods perspective, assuming that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation. |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
COPYRIGHT NOT covered - Click this link to request copyright permission: |
| Uniform Resource Identifier |
<a href="b">b</a> |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
|
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
Mode of access: World Wide Web. |
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
System requirements: Adobe Acrobat reader. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
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| Source of description note |
Title from PDF title page (viewed on May 12, 2016). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Technological innovations. |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
business |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
cocreation |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
company |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
creativity |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
customer |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
experience |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
innovation |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
organization |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
process |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
product |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
research |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
service |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
user |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
value creation |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Kristensson, Per., |
| Relator term |
|
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Schirr, Gary R., |
| Relator term |
|
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Witell, Lars., |
| Relator term |
|
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000483.html">https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000483.html</a> |
| -- |
Click here to access this RESOURCE ONLINE | Login using your my.ciu username & password |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Koha item type |
|
| DONATED BY: |
|
| VENDOR |
Business Expert Press |
| Classification part |
HD9980.5 |
| PUBLICATION YEAR |
(c)2016 |
| LOCATION |
|
| REQUESTED BY: |
|
| -- |
|
| -- |
NFIC |
| -- |
Cynthia Snell |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| a |
1 |
| b |
Cynthia Snell |
| c |
1 |
| d |
Cynthia Snell |