Profiting from services and solutions : (Record no. 74164)

MARC details
000 -LEADER
fixed length control field 04740nam a2200865 i 4500
001 - CONTROL NUMBER
control field 10910528
003 - CONTROL NUMBER IDENTIFIER
control field CaPaEBR
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241023114835.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m eo d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn |||m|||a
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140821s2014 nyu foab 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781606497494
Qualifying information
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)888415295
035 ## - SYSTEM CONTROL NUMBER
System control number (CaBNVSL)swl00403766
040 ## - CATALOGING SOURCE
Original cataloging agency CaBNVSL
Language of cataloging eng
Description conventions rda
Transcribing agency CaBNVSL
Modifying agency CaBNVSL
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.153
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.,
Relator term
245 10 - TITLE STATEMENT
Title Profiting from services and solutions :
Remainder of title what product-centric firms need to know /
Statement of responsibility, etc. Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas.
250 ## - EDITION STATEMENT
Edition statement First edition.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York, New York (222 East 46th Street, New York, NY 10017) :
Name of producer, publisher, distributor, manufacturer Business Expert Press,
Date of production, publication, distribution, manufacture, or copyright notice [(c)2014.]
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (xiv, 116 pages)
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Media type code c
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Carrier type code cr
Source rdacarrier
347 ## - DIGITAL FILE CHARACTERISTICS
File type data file
Source rda
490 1# - SERIES STATEMENT
Series statement Service systems and innovations in business and society collection,
ISBN 2326-2699
500 ## - GENERAL NOTE
General note Part of: 2014 digital library.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introduction: transitioning from products to services and solutions --
Title The service infusion continuum --
-- Company configuration for services and solutions --
-- Capabilities: skills, training, and technology --
-- Customization: balancing uniqueness with operational realities --
-- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions --
-- Conclusion: cultivating a service and solution --
-- Appendix 1. Research approach, resources, and methodology --
-- Appendix 2. Company interview guide --
-- About the authors --
-- Notes --
-- References --
-- Index.
506 ## - RESTRICTIONS ON ACCESS NOTE
Terms governing access Access restricted to authorized users and institutions.
520 3# - SUMMARY, ETC.
Summary, etc. Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-inches The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization.
530 ## - COPYRIGHT INFORMATION:
COPYRIGHT INFORMATION COPYRIGHT NOT covered - Click this link to request copyright permission:
Uniform Resource Identifier <a href="b">b</a>
530 ## - COPYRIGHT INFORMATION:
COPYRIGHT INFORMATION
538 ## - SYSTEM DETAILS NOTE
System details note System requirements: Adobe Acrobat reader.
538 ## - SYSTEM DETAILS NOTE
System details note Mode of access: World Wide Web.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Title from PDF title page (viewed on August 21, 2014).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Manufacturing industries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Production management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element New products.
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term solutions
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term solutions marketing
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term servitization
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service- oriented
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service transition
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service strategies
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service scorecard
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service marketing
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service leadership
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service innovation
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service infusion
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service design
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service continuum
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term service-centered,
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term product-service systems
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term organizational culture
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term integrated solutions
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term integrated product services
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term growth through service
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term customization
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term customer centricity
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term collaboration
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term classification of services
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term change management
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term business-to-business
655 #0 - INDEX TERM--GENRE/FORM
Genre/form data or focus term [genre]
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Salas, Jim.,
Relator term
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo.,
Relator term
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Brown, Stephen Walter,
Dates associated with a name 1943-,
Relator term
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Print version:
International Standard Book Number 9781606497487
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Service systems and innovations in business and society collection.
International Standard Serial Number 2326-2699
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title 2014 digital library.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000298.html">https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000298.html</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Usage before 2021-2022 CIU
Koha item type Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)
VENDOR Business Expert Press
LOCATION ONLINE
Barecode BEP10910528
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
c 1
d Cynthia Snell
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Uniform Resource Identifier Price effective from Koha item type Source of classification or shelving scheme
        Non-fiction G. Allen Fleece Library G. Allen Fleece Library   03/20/2023 Business Expert Press   HF5415.153 10910528 03/20/2023 https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000298.html 03/20/2023 Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)  
          G. Allen Fleece Library G. Allen Fleece Library ONLINE 10/23/2024 Business Expert Press   HF5415.153 BEP10910528 10/23/2024 https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000298.html 10/23/2024 Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) Library of Congress Classification