MARC details
000 -LEADER |
fixed length control field |
04709nam a2201105 i 4500 |
001 - CONTROL NUMBER |
control field |
10582703 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
CaPaEBR |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20241023114827.0 |
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
fixed length control field |
m eo d |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
cr cn |||m|||a |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
120801s2012 nyu foa 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781606494615 |
Qualifying information |
|
024 7# - OTHER STANDARD IDENTIFIER |
Standard number or code |
10.4128/9781606494615 |
Source of number or code |
doi |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)804914518 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(CaBNVSL)swl00401097 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
CaBNVSL |
Language of cataloging |
eng |
Description conventions |
rda |
Transcribing agency |
CaBNVSL |
Modifying agency |
CaBNVSL |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Reider, Rob, |
Dates associated with a name |
1940-, |
Relator term |
|
245 10 - TITLE STATEMENT |
Title |
Expanding customer service as a profit center : |
Remainder of title |
striving for excellence and competitive advantage / |
Statement of responsibility, etc. |
Rob Reider. |
250 ## - EDITION STATEMENT |
Edition statement |
1st ed. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : |
Name of producer, publisher, distributor, manufacturer |
Business Expert Press, |
Date of production, publication, distribution, manufacture, or copyright notice |
[(c)2012.] |
300 ## - PHYSICAL DESCRIPTION |
Extent |
1 electronic text (xiv, 153 pages) : |
Other physical details |
digital file. |
336 ## - CONTENT TYPE |
Content type term |
text |
Content type code |
txt |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
computer |
Media type code |
c |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
online resource |
Carrier type code |
cr |
Source |
rdacarrier |
347 ## - DIGITAL FILE CHARACTERISTICS |
File type |
data file |
Source |
rda |
490 1# - SERIES STATEMENT |
Series statement |
Marketing strategy collection, |
ISBN |
2150-9662 |
500 ## - GENERAL NOTE |
General note |
Part of: 2012 digital library. |
500 ## - GENERAL NOTE |
General note |
Includes index. |
505 0# - FORMATTED CONTENTS NOTE |
Formatted contents note |
Preface -- |
Title |
1. Customer service as a profit center -- |
-- |
2. Looking at the organization -- |
-- |
3. The customer-service business -- |
-- |
4. Customer service in action -- |
-- |
5. The quest for customer-service excellence -- |
-- |
6. Looking at customer service by type of business -- |
-- |
Index. |
506 ## - RESTRICTIONS ON ACCESS NOTE |
Terms governing access |
Access restricted to authorized users and institutions. |
520 3# - SUMMARY, ETC. |
Summary, etc. |
Striving for excellence in customer service to gain the competitive advantage is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If customer service is looked at as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. It is just as easy to provide really excellent customer service, as it is to deliver poor customer service that drives the customers to the competition. |
530 ## - COPYRIGHT INFORMATION: |
COPYRIGHT INFORMATION |
COPYRIGHT NOT covered - Click this link to request copyright permission: |
Uniform Resource Identifier |
<a href="b">b</a> |
530 ## - COPYRIGHT INFORMATION: |
COPYRIGHT INFORMATION |
|
538 ## - SYSTEM DETAILS NOTE |
System details note |
Mode of access: World Wide Web. |
538 ## - SYSTEM DETAILS NOTE |
System details note |
System requirements: Adobe Acrobat reader. |
588 ## - SOURCE OF DESCRIPTION NOTE |
Source of description note |
Title from PDF t.p. (viewed on August 1, 2012). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
Customer service |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
touch points |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
pre-sale |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
during sale |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
post-sale |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
competitive advantage |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
striving for excellence |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
wow! moments |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
profit-center concepts |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
non-value-added activities |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
best practices |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
organizational operations |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
management |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
operating controls |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
cash conversion |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
organizational atmosphere |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
effective communications |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
integrated teamwork methodologies |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
efficient operating systems |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
coaching and mentoring |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
doing the right thing |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
operational quality |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
quality management |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
operational focus |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
maximizing results |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
compensation for results |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
learning organizations |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
programs for continuous change |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
corporate viruses and decay |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
revenue enhancement |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
cost reduction |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
changing the thinking |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
organizational crazymaking |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
organizational viruses |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
performance standards |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
basic business principles |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
stakeholders |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
mental models and belief systems |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
performance drivers |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
virtuous cycle |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
best practice structure |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
customer-service touch points |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
repetitive sales |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
customer referrals |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
quality customers |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
quality real customer sales |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
product determination |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
service versus selling |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
integrated customer service |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
sales function |
655 #0 - INDEX TERM--GENRE/FORM |
Genre/form data or focus term |
[genre] |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
Relationship information |
Print version: |
International Standard Book Number |
9781606494608 |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
Uniform title |
2012 digital library. |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
Uniform title |
Marketing strategy collection. |
International Standard Serial Number |
2150-9662 |
856 40 - ELECTRONIC LOCATION AND ACCESS |
Uniform Resource Identifier |
<a href="https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000128.html">https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000128.html</a> |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Library of Congress Classification |
Usage before 2021-2022 |
CIU |
Koha item type |
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) |
VENDOR |
Business Expert Press |
LOCATION |
ONLINE |
Barecode |
BEP10582703 |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
c |
1 |
d |
Cynthia Snell |