MARC details
| 000 -LEADER |
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| fixed length control field |
04940nam a2200733 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
11382843 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
CaPaEBR |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20241023114852.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
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| fixed length control field |
m eo d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr cn |||m|||a |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
170522s2017 nyua foa 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781631575921 |
| Qualifying information |
|
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(BEP)4856187 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)987827108 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(CaBNVSL)swl00407407 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
CaBNVSL |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
CaBNVSL |
| Modifying agency |
CaBNVSL |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX911.3.M27 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Backus, Lisa Lynn, |
| Relator term |
|
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Catering and convention service survival guide in hotels and casinos / |
| Statement of responsibility, etc. |
Lisa Lynn Backus and Patti J. Shock. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York, New York (222 East 46th Street, New York, NY 10017) : |
| Name of producer, publisher, distributor, manufacturer |
Business Expert Press, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[(c)2017.] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (x, 221 pages) : |
| Other physical details |
illustrations. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
|---|
| File type |
data file |
| Source |
rda |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Tourism and hospitality management collection, |
| ISBN |
2375-9631 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1. Introduction to the catering and convention service field: your job is so glamorous you party every day -- |
| Title |
2. Required skill sets: apologies, empathy, and education -- |
| -- |
3. What planners really want: relationships -- |
| -- |
4. Contracts and their execution: the agreement -- |
| -- |
5. Communication: listening and delivering -- |
| -- |
6. Food and beverage: the catering part of catering convention services management -- |
| -- |
7. Staffing and service styles for food and beverage events -- |
| -- |
8. The space: choosing and setting up the room, outdoor areas or tents -- |
| -- |
9. Nonprofit, social, and wedding events: understanding the emotional side of events -- |
| -- |
10. Association and corporate events: the business side of tourism -- |
| -- |
11. Casino, VIP and celebrity events, and tradeshows: dealing with the rich and famous -- |
| -- |
12. Upselling for repeat business and working with vendors: improving the bottom line -- |
| -- |
13. Accounting for catering and convention services -- |
| -- |
Glossary -- |
| -- |
Appendix -- |
| -- |
Index. |
| 506 ## - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
The job of the Catering Convention Services Manager (CCSM) is varied and diverse. The success or failure of an event can depend on the ability of the CCSM to juggle the components without dropping the ball. Chapters of this book scratch below the surface and impart authors' in-depth industry knowledge that will lead readers from the truth of what a CCSM does on a daily basis versus what the job description states, what emotional and technical skills are required, what employers look for in hiring CCSMs, how to relate to external and internal planners, and execution of catering and convention contracts. It gives an overview of job positions within hotels and facilities that CCSMs will work with necessary to fulfill the contracted legal requirements, providing thorough communication, detailed food and beverage industry information, banquet service styles, menu planning, trade statistics, BEO standards, how to deliver service expectations, and reveals a variety of indoor and outdoor event space setup standards. Included are suggested best practices of working with nonprofits, social, wedding, association, corporate, VIP, celebrity events, and tradeshows. Most chapters will have website links for more information on specific topics and explanations on how this industry operates within casino properties. The final chapters discuss revenue upsell opportunities for all stakeholders and industry accounting and the paperwork that pulls this fast-paced catering for convention service business all together. |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
COPYRIGHT NOT covered - Click this link to request copyright permission: |
| Uniform Resource Identifier |
<a href="b">b</a> |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
|
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
Mode of access: World Wide Web. |
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
System requirements: Adobe Acrobat reader. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Title from PDF title page (viewed on May 22, 2017). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hotel management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Casinos |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Caterers and catering |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Convention facilities |
| General subdivision |
Management. |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
awards |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
banquets |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
casino events |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
catering |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
ceremonies |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
conventions |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
convention services |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
decor |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
dinner |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
entertainment |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
events |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
food |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
meetings |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
menus |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
receptions |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
service |
| 655 #0 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
[genre] |
| 655 #0 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Shock, Patti J., |
| Relator term |
|
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Print version: |
| International Standard Book Number |
9781631575914 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Tourism and hospitality management collection. |
| International Standard Serial Number |
2375-9631 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000611.html">https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000611.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Usage before 2021-2022 |
CIU |
| Koha item type |
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) |
| VENDOR |
Business Expert Press |
| LOCATION |
ONLINE |
| Barecode |
BEP11382843 |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| c |
1 |
| d |
Cynthia Snell |