MARC details
| 000 -LEADER |
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| fixed length control field |
04224nam a2200613 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
11102299 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
CaPaEBR |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20241023114841.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
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| fixed length control field |
m eo d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr cn |||m|||a |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
151125s2016 nyu foab 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781631572777 |
| Qualifying information |
|
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)930531045 |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(CaBNVSL)swl00405840 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
CaBNVSL |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
CaBNVSL |
| Modifying agency |
CaBNVSL |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD58.7 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
McDavid, Doug., |
| Relator term |
|
| 245 10 - TITLE STATEMENT |
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| Title |
All services, all the time : |
| Remainder of title |
how business services serve your business / |
| Statement of responsibility, etc. |
Doug McDavid. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York, New York (222 East 46th Street, New York, NY 10017) : |
| Name of producer, publisher, distributor, manufacturer |
Business Expert Press, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[(c)2016.] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (xiv, 183 pages) |
| 336 ## - CONTENT TYPE |
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| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
|---|
| File type |
data file |
| Source |
rda |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Service systems and innovations in business and society collection, |
| ISBN |
2326-2699 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
|
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Part I. The illusion of control -- |
| Title |
1. Business dreams and hard realities -- |
| -- |
2. Living organizations -- |
| -- |
3. Organizations coming to life -- |
| -- |
4. Maintaining stable viability -- |
| -- |
Part II. The living web of services -- |
| -- |
5. All services, all the time -- |
| -- |
6. Service-role structures -- |
| -- |
7. Characteristics of service-roles -- |
| -- |
8. Applying service-role structures -- |
| -- |
9. Service-roles of leadership -- |
| -- |
Part III. Diagnosing your business -- |
| -- |
10. Coaching approach to diagnostics -- |
| -- |
11. Functional areas diagnostics -- |
| -- |
12. Tried and true diagnostics -- |
| -- |
13. 21st century diagnostics -- |
| -- |
14. Diagnosing culture(s) and language(s) -- |
| -- |
Part IV. Business health services -- |
| -- |
15. Lifting your burdens -- |
| -- |
16. Health promoting B2B services -- |
| -- |
17. Return on investment for health promoting efforts -- |
| -- |
18. Conclusions -- |
| -- |
References -- |
| -- |
Index. |
| 506 ## - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization. |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
COPYRIGHT NOT covered - Click this link to request copyright permission: |
| Uniform Resource Identifier |
<a href="b">b</a> |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
|
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
Mode of access: World Wide Web. |
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
System requirements: Adobe Acrobat reader. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Title from PDF title page (viewed on November 25, 2015). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational resilience. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Industrial management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Corporate culture. |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
B2B services |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
business culture |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
business diagnostics |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
business health |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
business language |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
business leaders |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
living enterprise |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
organization leaders |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
service innovation |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
services |
| 655 #0 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
[genre] |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Print version: |
| International Standard Book Number |
9781631572760 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Service systems and innovations in business and society collection. |
| International Standard Serial Number |
2326-2699 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000418.html">https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000418.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Usage before 2021-2022 |
CIU |
| Koha item type |
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) |
| VENDOR |
Business Expert Press |
| LOCATION |
ONLINE |
| Barecode |
BEP11102299 |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| c |
1 |
| d |
Cynthia Snell |