Serving online customers : (Record no. 70158)

MARC details
000 -LEADER
fixed length control field 02994cam a2200505 i 4500
001 - CONTROL NUMBER
control field ocn874969909
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240726104542.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140512t20142014mdua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2014015462
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBB477268
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 016801224
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780810887329
Qualifying information
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780810893177
Qualifying information
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier AU@
System control number 000052878065
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier CHBIS
System control number 010174087
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier CHNEW
System control number 000655034
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier CHVBK
System control number 319291162
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier CHVBK
System control number 325433445
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier NZ1
System control number 15714625
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier UKMGB
System control number 016801224
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Description conventions rda
Transcribing agency DLC
Modifying agency YDX
-- YDXCP
-- BTCTA
-- BDX
-- UKMGB
-- CHVBK
-- CDX
-- STF
-- TTU
-- OCLCF
-- S3O
-- OCLCQ
-- PHUST
-- OCLCO
-- IOU
-- OCLCQ
-- MNS
-- OCLCQ
-- OCLCA
-- OCLCO
042 ## - AUTHENTICATION CODE
Authentication code pcc
049 ## - LOCAL HOLDINGS (OCLC)
Holding library SBIM
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number Z674
Item number .S478 2014
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Barclay, Donald A.,
Relator term Author
245 10 - TITLE STATEMENT
Title Serving online customers :
Remainder of title lessons for libraries from the business world /
Statement of responsibility, etc. Donald A. Barclay.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Lanham :
Name of publisher, distributor, etc. Rowman and Littlefield,
Date of publication, distribution, etc. (c)2014.
300 ## - PHYSICAL DESCRIPTION
Extent vii, 223 pages :
Other physical details illustrations ;
Dimensions 24 cm
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographies and index.
505 00 - FORMATTED CONTENTS NOTE
Formatted contents note Living in the market : libraries and businesses --
Title What librarians can learn from the business literature --
-- Unlikely sources : what librarians can learn from the shady side of the Web --
-- Understanding the self-service experience in the online environment --
-- Services for remote users : librarians in search of a niche --
-- Online education : will the twenty-first century library be on board? --
-- Designing websites : trust and flow --
-- Artificial intelligence in the library : the time is some day (maybe) --
-- Assessment in the online environment : an unmet challenge.
520 0# - SUMMARY, ETC.
Summary, etc. This book carefully examines business literature to identify the best customer service practice on online companies and shows readers how to adopt these practices to the library environment, such as in these critical areas: improving the self-service experience, bringing reference service to the online customer, adding libraries to the distance education mix, designing library websites for both trust and pleasure, incorporating recommendation agents and avatars into online services, and linking continuous assessment to online service improvement. This book will help any library greatly enhance their online user's experiences and help bring new users to the library.
530 ## - COPYRIGHT INFORMATION:
COPYRIGHT INFORMATION COPYRIGHT NOT covered - Click this link to request copyright permission:
Uniform Resource Identifier <a href="b">b</a>
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Electronic reference services (Libraries)
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Libraries and distance education.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Libraries and the Internet.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Libraries
General subdivision Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Library users
General subdivision Effect of technological innovations on.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Library Web sites.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Circulating Book (checkout times vary with patron status)
DONATED BY:
Classification part Z
PUBLICATION YEAR 2014
print -BUDGET LINE 10-1411-7022-? STAFF
994 ## -
-- C0
-- SBI
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 1
b Cynthia Snell
c 1
d Cynthia Snell
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        G. Allen Fleece Library G. Allen Fleece Library   12/01/2022   Z674.75.B244.S478 2014 31923001866025 12/01/2022 12/01/2022 Circulating Book (checkout times vary with patron status)