MARC details
000 -LEADER |
fixed length control field |
02994cam a2200505 i 4500 |
001 - CONTROL NUMBER |
control field |
ocn874969909 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
OCoLC |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20240726104542.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
140512t20142014mdua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2014015462 |
015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
National bibliography number |
GBB477268 |
Source |
bnb |
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
Record control number |
016801224 |
Source |
Uk |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780810887329 |
Qualifying information |
|
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780810893177 |
Qualifying information |
|
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
AU@ |
System control number |
000052878065 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
CHBIS |
System control number |
010174087 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
CHNEW |
System control number |
000655034 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
CHVBK |
System control number |
319291162 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
CHVBK |
System control number |
325433445 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
NZ1 |
System control number |
15714625 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
UKMGB |
System control number |
016801224 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Language of cataloging |
eng |
Description conventions |
rda |
Transcribing agency |
DLC |
Modifying agency |
YDX |
-- |
YDXCP |
-- |
BTCTA |
-- |
BDX |
-- |
UKMGB |
-- |
CHVBK |
-- |
CDX |
-- |
STF |
-- |
TTU |
-- |
OCLCF |
-- |
S3O |
-- |
OCLCQ |
-- |
PHUST |
-- |
OCLCO |
-- |
IOU |
-- |
OCLCQ |
-- |
MNS |
-- |
OCLCQ |
-- |
OCLCA |
-- |
OCLCO |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
049 ## - LOCAL HOLDINGS (OCLC) |
Holding library |
SBIM |
050 04 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
Z674 |
Item number |
.S478 2014 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Barclay, Donald A., |
Relator term |
Author |
245 10 - TITLE STATEMENT |
Title |
Serving online customers : |
Remainder of title |
lessons for libraries from the business world / |
Statement of responsibility, etc. |
Donald A. Barclay. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
Lanham : |
Name of publisher, distributor, etc. |
Rowman and Littlefield, |
Date of publication, distribution, etc. |
(c)2014. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
vii, 223 pages : |
Other physical details |
illustrations ; |
Dimensions |
24 cm |
336 ## - CONTENT TYPE |
Content type term |
text |
Content type code |
txt |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
unmediated |
Media type code |
n |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
volume |
Carrier type code |
nc |
Source |
rdacarrier |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographies and index. |
505 00 - FORMATTED CONTENTS NOTE |
Formatted contents note |
Living in the market : libraries and businesses -- |
Title |
What librarians can learn from the business literature -- |
-- |
Unlikely sources : what librarians can learn from the shady side of the Web -- |
-- |
Understanding the self-service experience in the online environment -- |
-- |
Services for remote users : librarians in search of a niche -- |
-- |
Online education : will the twenty-first century library be on board? -- |
-- |
Designing websites : trust and flow -- |
-- |
Artificial intelligence in the library : the time is some day (maybe) -- |
-- |
Assessment in the online environment : an unmet challenge. |
520 0# - SUMMARY, ETC. |
Summary, etc. |
This book carefully examines business literature to identify the best customer service practice on online companies and shows readers how to adopt these practices to the library environment, such as in these critical areas: improving the self-service experience, bringing reference service to the online customer, adding libraries to the distance education mix, designing library websites for both trust and pleasure, incorporating recommendation agents and avatars into online services, and linking continuous assessment to online service improvement. This book will help any library greatly enhance their online user's experiences and help bring new users to the library. |
530 ## - COPYRIGHT INFORMATION: |
COPYRIGHT INFORMATION |
COPYRIGHT NOT covered - Click this link to request copyright permission: |
Uniform Resource Identifier |
<a href="b">b</a> |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Electronic reference services (Libraries) |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Libraries and distance education. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Libraries and the Internet. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Libraries |
General subdivision |
Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Library users |
General subdivision |
Effect of technological innovations on. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Library Web sites. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Circulating Book (checkout times vary with patron status) |
DONATED BY: |
|
Classification part |
Z |
PUBLICATION YEAR |
2014 |
print -BUDGET LINE 10-1411-7022-? |
STAFF |
994 ## - |
-- |
C0 |
-- |
SBI |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
a |
1 |
b |
Cynthia Snell |
c |
1 |
d |
Cynthia Snell |