Reorganize for resilience putting customers at the center of your business /
Gulati, Ranjay.
Reorganize for resilience putting customers at the center of your business / (Re)(organize) for resilience Ranjay Gulati. - Boston, Mass. : Harvard Business Press, (c)2009. - 1 online resource.
Title from title screen.
Includes bibliographies and index.
9781422156186
Customer services.
Customer relations.
Organizational change.
Electronic Books.
HF5415 / .R467 2009
Reorganize for resilience putting customers at the center of your business / (Re)(organize) for resilience Ranjay Gulati. - Boston, Mass. : Harvard Business Press, (c)2009. - 1 online resource.
Title from title screen.
Includes bibliographies and index.
9781422156186
Customer services.
Customer relations.
Organizational change.
Electronic Books.
HF5415 / .R467 2009