Reimagining reference in the 21st century /edited by David A. Tyckoson and John G. Dove.
Reimagining reference in the 21st century /edited by David A. Tyckoson and John G. Dove.
- West Lafayette, Indiana : Purdue University Press, (c)2015.
- 1 online resource (vi, 401 pages) : illustrations.
- Charleston insights in library, archival, and information sciences .
Includes bibliographies and index.
Participatory approaches to building community-centered libraries / Guiding learners : information literacy / The reference interview revisited / Reader's advisory services as reference services / Reference publishing in the 21st century : lead, follow, or get out of the way / Wikipedia, user-generated content, and the future of reference sources / (Wikimedia foundation and University of California, Davis) -- Discovery tools / Collaborative virtual reference : past, present, and future trends / The value of reference services : using assessment to chart the future / Alienation, acceptance, or ambiguity? : a qualitative study of librarian and staff perceptions of reference service change / Meet your personal librarian / Roving reference / On-call reference / Peer reference tutoring / A single service point / Community outreach through LibGuides / 24/7 global virtual reference cooperation : the case of QuestionPoint / Serving the somewhere out there patron : the view from the digital cooperative reference desk / Michigan) -- Integration of library resources into the course management system / Negotiating space for the library : embedding library resources and services into a university LMS / Boosting user engagement with online social tools / You have a question, so tweet me maybe : a study in using Twitter for reference / Embedding librarything for libraries in the online library catalog / CrowdAsk : crowdsourcing reference and library help / The guide to reference : a solution for teaching reference sources / Reference to patrons with disabilities / Discovery service : goals, evaluation, and implementation of OhioLINK Academic Consortium / OCLC and discovery case study / Discovery and the digital reference desk / Reference : an architect's view / Addressing user intent : analyzing usage logs to optimize search results / Educating reference librarians for first-day success / Where do we go from here? / Anastasia Diamond-Ortiz (Cleveland Public Library) and Buffy J. Hamilton (Norcross High School Media Center) -- Alesia McManus (Howard Community College, Maryland) -- M. Kathleen Kern (University of Illinois at Urbana-Champaign) -- Jessica E. Moyer (University of Wisconsin-Milwaukee) -- Rolf Janke (Mission Bell Media) -- Phoebe Ayers -- Michael Courtney (Indiana University) -- Kris Johnson (AskColorado) -- Amanda Clay Powers (Mississippi State University) -- Mara H. Sansolo (Pasco-Hernando State College, Florida) and Kaya Van Beynen (University of South Florida) -- Martha Adkins (University of San Diego) -- Madeline Cohen and Kevin Saw (Lehman College, City University of New York) -- Krista Schmidt (West Carolina University) -- Michelle Twait (Gustavus Adolphus College, Minnesota) -- Diane Hunter and Mary E. Anderson (University of Missouri-Kansas City) -- Mandi Goodsett (Georgia Southwestern State University) and Kirstin Dougan (University of Illinois at Urbana-Champaign) -- Susan McGlamery (OCLC Questionpoint) -- Nicolette Sosulski (Portage District Public Library -- Janet Pinkley (California State University, Channel Islands) and Margaret Driscoll (University of California, Santa Barbara) -- Jolanda-Pieta van Arnhem and James Williams (College of Charleston) -- Georgina Parsons (Brunel University, United Kingdom) -- Amanda L. Folk (University of Pittsburgh at Greensburg) -- Amanda Viana (Norton Public Library, Massachussetts) -- Ilana Stonebraker and Tao Zhang (Purdue University) -- Denise Beaubien Bennett (University of Florida) -- Michael Saar (Lamar University, Texas) -- Ron Burns (EBSCO) and Theda Schwing (OhioLINK) -- John McCullough (OCLC) -- Andrew Nagy (ProQuest) -- Rayford W. Law (American Institute of Architects) -- Christine Stohn (Ex Libris) -- Elizabeth Mahoney and Christinger Tomer (University of Pittsburgh) -- David A. Tyckoson and John G. Dove.
"Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services. This book examines how library services meet user needs in the twenty-first century. Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries"-- "This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services? Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries. In addition, it presents perspectives from the publishing community and the creators of discovery tools. Each section is enhanced by short case studies that highlight real-world practices and experiences"--
9781612493664 9781612493657
Reference services (Libraries)
Electronic reference services (Libraries)
Internet in library reference services.
Reference services (Libraries)--Information technology.
Reference librarians--Effect of technological innovations on.
Reference services (Libraries)--Case studies.
Electronic Books.
Z711 / .R456 2015
Includes bibliographies and index.
Participatory approaches to building community-centered libraries / Guiding learners : information literacy / The reference interview revisited / Reader's advisory services as reference services / Reference publishing in the 21st century : lead, follow, or get out of the way / Wikipedia, user-generated content, and the future of reference sources / (Wikimedia foundation and University of California, Davis) -- Discovery tools / Collaborative virtual reference : past, present, and future trends / The value of reference services : using assessment to chart the future / Alienation, acceptance, or ambiguity? : a qualitative study of librarian and staff perceptions of reference service change / Meet your personal librarian / Roving reference / On-call reference / Peer reference tutoring / A single service point / Community outreach through LibGuides / 24/7 global virtual reference cooperation : the case of QuestionPoint / Serving the somewhere out there patron : the view from the digital cooperative reference desk / Michigan) -- Integration of library resources into the course management system / Negotiating space for the library : embedding library resources and services into a university LMS / Boosting user engagement with online social tools / You have a question, so tweet me maybe : a study in using Twitter for reference / Embedding librarything for libraries in the online library catalog / CrowdAsk : crowdsourcing reference and library help / The guide to reference : a solution for teaching reference sources / Reference to patrons with disabilities / Discovery service : goals, evaluation, and implementation of OhioLINK Academic Consortium / OCLC and discovery case study / Discovery and the digital reference desk / Reference : an architect's view / Addressing user intent : analyzing usage logs to optimize search results / Educating reference librarians for first-day success / Where do we go from here? / Anastasia Diamond-Ortiz (Cleveland Public Library) and Buffy J. Hamilton (Norcross High School Media Center) -- Alesia McManus (Howard Community College, Maryland) -- M. Kathleen Kern (University of Illinois at Urbana-Champaign) -- Jessica E. Moyer (University of Wisconsin-Milwaukee) -- Rolf Janke (Mission Bell Media) -- Phoebe Ayers -- Michael Courtney (Indiana University) -- Kris Johnson (AskColorado) -- Amanda Clay Powers (Mississippi State University) -- Mara H. Sansolo (Pasco-Hernando State College, Florida) and Kaya Van Beynen (University of South Florida) -- Martha Adkins (University of San Diego) -- Madeline Cohen and Kevin Saw (Lehman College, City University of New York) -- Krista Schmidt (West Carolina University) -- Michelle Twait (Gustavus Adolphus College, Minnesota) -- Diane Hunter and Mary E. Anderson (University of Missouri-Kansas City) -- Mandi Goodsett (Georgia Southwestern State University) and Kirstin Dougan (University of Illinois at Urbana-Champaign) -- Susan McGlamery (OCLC Questionpoint) -- Nicolette Sosulski (Portage District Public Library -- Janet Pinkley (California State University, Channel Islands) and Margaret Driscoll (University of California, Santa Barbara) -- Jolanda-Pieta van Arnhem and James Williams (College of Charleston) -- Georgina Parsons (Brunel University, United Kingdom) -- Amanda L. Folk (University of Pittsburgh at Greensburg) -- Amanda Viana (Norton Public Library, Massachussetts) -- Ilana Stonebraker and Tao Zhang (Purdue University) -- Denise Beaubien Bennett (University of Florida) -- Michael Saar (Lamar University, Texas) -- Ron Burns (EBSCO) and Theda Schwing (OhioLINK) -- John McCullough (OCLC) -- Andrew Nagy (ProQuest) -- Rayford W. Law (American Institute of Architects) -- Christine Stohn (Ex Libris) -- Elizabeth Mahoney and Christinger Tomer (University of Pittsburgh) -- David A. Tyckoson and John G. Dove.
"Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services. This book examines how library services meet user needs in the twenty-first century. Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries"-- "This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services? Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries. In addition, it presents perspectives from the publishing community and the creators of discovery tools. Each section is enhanced by short case studies that highlight real-world practices and experiences"--
9781612493664 9781612493657
Reference services (Libraries)
Electronic reference services (Libraries)
Internet in library reference services.
Reference services (Libraries)--Information technology.
Reference librarians--Effect of technological innovations on.
Reference services (Libraries)--Case studies.
Electronic Books.
Z711 / .R456 2015