Business engineering and service design. Volume I /
Barros, Óscar,
Business engineering and service design. Volume I / Óscar Barros. - Second edition. - 1 online resource (xviii, 269 pages) : illustrations. - Service systems and innovations in business and society collection, 2326-2699 . - Service systems and innovations in business and society collection. .
1. Introduction -- 2. Review of relevant work -- 3. Disciplines integrated in the design approach -- 4. Design framework for intelligent enterprise -- 5. Design of service offerings: methodology and cases -- 6. Conclusions -- Notes -- References -- Index.
Access restricted to authorized users and institutions.
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. The book provides the foundations of Business Engineering, reviews the several disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed real application cases, including very impressive results in private and public situations.
System requirements: Adobe Acrobat reader.
Mode of access: World Wide Web.
9781631575693
Service industries--Management.
Industrial management.
Service Processes Design Service Engineering Enterprise Architecture Design Service Design Business Intelligence Business Design Patterns Business Engineering BPMS Business Design Analytics BPMN
[genre]
HD31.2
Business engineering and service design. Volume I / Óscar Barros. - Second edition. - 1 online resource (xviii, 269 pages) : illustrations. - Service systems and innovations in business and society collection, 2326-2699 . - Service systems and innovations in business and society collection. .
1. Introduction -- 2. Review of relevant work -- 3. Disciplines integrated in the design approach -- 4. Design framework for intelligent enterprise -- 5. Design of service offerings: methodology and cases -- 6. Conclusions -- Notes -- References -- Index.
Access restricted to authorized users and institutions.
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. The book provides the foundations of Business Engineering, reviews the several disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed real application cases, including very impressive results in private and public situations.
System requirements: Adobe Acrobat reader.
Mode of access: World Wide Web.
9781631575693
Service industries--Management.
Industrial management.
Service Processes Design Service Engineering Enterprise Architecture Design Service Design Business Intelligence Business Design Patterns Business Engineering BPMS Business Design Analytics BPMN
[genre]
HD31.2