Business engineering and service design with applications for health care institutions /
Barros, Óscar.,
Business engineering and service design with applications for health care institutions / Óscar Barros. - First edition. - 1 online resource (xviii, 269 pages) : illustrations. - Service systems and innovations in business and society collection, 2326-2699 . - 2013 digital library. Service systems and innovations in business and society collection. .
Part of: 2013 digital library.
1. Introduction -- 2. Relevant work and disciplines for this book -- 3. Patterns for design -- 4. Design of service offerings -- 5. Service design in health care institutions -- 6. Conclusions.
Access restricted to authorized users and institutions.
This book presents an innovative approach to business design known as Business Engineering, and its application to service offerings design in general and health services in particular.
Mode of access: World Wide Web.
System requirements: Adobe Acrobat reader.
9781606496275
Health services administration.
Health facilities--Planning.
business engineering service engineering business design service design enterprise architecture design services processes design health services design design patterns BPMN BPMS
[genre]
RA971
Business engineering and service design with applications for health care institutions / Óscar Barros. - First edition. - 1 online resource (xviii, 269 pages) : illustrations. - Service systems and innovations in business and society collection, 2326-2699 . - 2013 digital library. Service systems and innovations in business and society collection. .
Part of: 2013 digital library.
1. Introduction -- 2. Relevant work and disciplines for this book -- 3. Patterns for design -- 4. Design of service offerings -- 5. Service design in health care institutions -- 6. Conclusions.
Access restricted to authorized users and institutions.
This book presents an innovative approach to business design known as Business Engineering, and its application to service offerings design in general and health services in particular.
Mode of access: World Wide Web.
System requirements: Adobe Acrobat reader.
9781606496275
Health services administration.
Health facilities--Planning.
business engineering service engineering business design service design enterprise architecture design services processes design health services design design patterns BPMN BPMS
[genre]
RA971