It's not about the coffee : leadership principles from a life at Starbucks /
Behar, Howard,
It's not about the coffee : leadership principles from a life at Starbucks / [print] Howard Behar with Janet Goldstein. - New York, New York : Portfolio, (c)2007. - xix, 183 pages ; 21 cm.
Includes bibliographies and index.
Introduction : It's about the people--all the people -- Know who you are : wear one hat -- Know why you're here : do it because it's right, not because it's right for your resume -- Think independently : the person who sweeps the floor should choose the broom -- Build trust : care, like you really mean it -- Listen for the truth : the walls talk -- Be accountable : only the truth sounds like the truth -- Take action : think like a person of action, and act like a person of thought -- Face challenge : we are human beings first -- Practice leadership : the big noise and the still, small voice -- Dare to dream : say Yes, the most powerful word in the world.
During his years as a senior executive at Starbucks, Behar helped establish the Starbucks culture, which stresses the importance of people over profits. Now he reveals the ten principles that guided his leadership--and not one of them is about coffee.--From publisher description.
9781591841920
2007029129
Behar, Howard.
Starbucks Coffee Company.
Leadership--Psychological aspects.
Integrity.
Customer relations.
HD57.G624.I876 2007 HD57
It's not about the coffee : leadership principles from a life at Starbucks / [print] Howard Behar with Janet Goldstein. - New York, New York : Portfolio, (c)2007. - xix, 183 pages ; 21 cm.
Includes bibliographies and index.
Introduction : It's about the people--all the people -- Know who you are : wear one hat -- Know why you're here : do it because it's right, not because it's right for your resume -- Think independently : the person who sweeps the floor should choose the broom -- Build trust : care, like you really mean it -- Listen for the truth : the walls talk -- Be accountable : only the truth sounds like the truth -- Take action : think like a person of action, and act like a person of thought -- Face challenge : we are human beings first -- Practice leadership : the big noise and the still, small voice -- Dare to dream : say Yes, the most powerful word in the world.
During his years as a senior executive at Starbucks, Behar helped establish the Starbucks culture, which stresses the importance of people over profits. Now he reveals the ten principles that guided his leadership--and not one of them is about coffee.--From publisher description.
9781591841920
2007029129
Behar, Howard.
Starbucks Coffee Company.
Leadership--Psychological aspects.
Integrity.
Customer relations.
HD57.G624.I876 2007 HD57