CompTIA A+ guide to IT technical support /
Andrews, Jean, 1946-
CompTIA A+ guide to IT technical support / [print] A+ guide to IT technical support Jean Andrews. - ninth edition. - Boston, Massachusetts : Cengage Learning, (c)2017. - lxii, 1119 pages : color illustrations, (c)29 cm
First Look at Computer Parts and Tools -- Working inside desktop computers and laptops -- All about motherboards -- Supporting processors and upgrading memory -- Supporting the power system and troubleshooting computers -- Supporting hard drives and other storage devices -- Survey of Windows features and support tools -- Installing Windows -- Supporting I/0 devices -- Maintaining Windows -- Optimizing Windows -- Supporting customers and troubleshooting Windows -- Troubleshooting Windows startup -- Connecting to and setting up a network -- Supporting network hardware -- Supporting mobile operating systems -- Windows resources on a network -- Security strategies -- Supporting printers and customizing a system -- Virtualization, Linux and Mac OS X Ch. 9. Supporting I/O Devices. Basic Principles for Supporting Devices: Ports and Wireless Connections Used by Peripheral Devices -- Installing I/0 Peripheral Devices: Mouse or Keyboard ; Barcode Readers ; Biometric Devices ; Digital Cameras and Camcorders ; Webcams ; Graphics Tablets ; Motion Controllers ; MIDI Devices ; Touch Screens ; KVM Switches -- Installing and Configuring Adapter Cards: Sound Cards and Onboard Sound ; TV Tuner and Video Capture Cards ; Replacing Expansion Cards in a Laptop -- Supporting the Video Subsystem: Monitor Technologies and Features ; Video Cards and Connectors ; Changing Monitor Settings ; Video Memory and Windows -- Troubleshooting I/O Devices: NumLock Indicator Light ; Device Manager ; Troubleshooting Monitors and Video ; Video System in a Laptop ; Speakers in a Laptop -- Ch. 10. Maintaining Windows. Schedule Preventive Maintenance. Verify Critical Windows Settings ; Update Drivers and Firmware ; Patch Management ; Clean Up the Hard Drive -- Backup Procedures: Planning for Disaster Recovery ; Back Up User Data with Windows 8 File History ; Back Up Windows System Files ; Windows 8 Custom Refresh Image -- Managing Files, Folders, and Storage Devices: How Partitions and File Systems Work ; Commands to Manage Files and Folders ; Use Disk Management to Manage Hard Drives ; Windows Storage Spaces -- Ch. 11. Optimizing Windows. Windows Utilities and Tools to Support the OS: What Are the Shell and the Kernel? ; How Windows Manages Applications ; Task Manager ; Administrative Tools ; System Configuration ; Services Console ; Computer Management ; Microsoft Management Console (MMC) ; Event Viewer ; Print Management ; Task Scheduler ; Performance Monitor ; Registry Editor ; Display Settings and Graphics Software -- Improving Windows Performance: Step 1. Perform Routine Maintenance ; Step 2. Clean Windows Startup ; Step 3. Check If the Hardware Can Support the OS ; Step 4. Check for a History of Problems ; Step 5. Consider Using ReadyBoost -- Manually Removing Software: Step 1. First Try the Uninstall Routine ; Step 2. Delete Program Files ; Step 3. Delete Registry Entries ; Step 4. Remove Program Shortcuts ; Step 5. Remove Startup Processes -- Ch. 12. Supporting Customers and Troubleshooting Windows. What Customers Want : Beyond Technical Know-How ; Becoming a Competent and Helpful Support Technician ; Planning for Good Service -- Strategies to Troubleshoot Any Computer Problem: Step 1. Interview the User and Back Up Data ; Step 2. Examine the System and Make Your Best Guess ; Step 3. Test Your Theory ; Step 4. Plan Your Solution and Then Fix the Problem ; Step 5. Verify the Fix and Take Preventive Action ; Step 6. Document What Happened -- Troubleshooting Applications: General Steps for Solving Application Errors ; Memory Diagnostics ; System File Checker ; Responding to Specific Error Messages --
This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.
9781305266438
2015957525
GBB612948 bnb
017717784 Uk
Computing Technology Industry Association--Examinations--Study guides.
Electronic data processing personnel--Certification.
Microcomputers--Maintenance and repair--Examinations--Study guides.
Computer software--Examinations--Study guides.
Computer technicians--Certification--Study guides.
TK7887.J61.C667 2017 TK7887
CompTIA A+ guide to IT technical support / [print] A+ guide to IT technical support Jean Andrews. - ninth edition. - Boston, Massachusetts : Cengage Learning, (c)2017. - lxii, 1119 pages : color illustrations, (c)29 cm
First Look at Computer Parts and Tools -- Working inside desktop computers and laptops -- All about motherboards -- Supporting processors and upgrading memory -- Supporting the power system and troubleshooting computers -- Supporting hard drives and other storage devices -- Survey of Windows features and support tools -- Installing Windows -- Supporting I/0 devices -- Maintaining Windows -- Optimizing Windows -- Supporting customers and troubleshooting Windows -- Troubleshooting Windows startup -- Connecting to and setting up a network -- Supporting network hardware -- Supporting mobile operating systems -- Windows resources on a network -- Security strategies -- Supporting printers and customizing a system -- Virtualization, Linux and Mac OS X Ch. 9. Supporting I/O Devices. Basic Principles for Supporting Devices: Ports and Wireless Connections Used by Peripheral Devices -- Installing I/0 Peripheral Devices: Mouse or Keyboard ; Barcode Readers ; Biometric Devices ; Digital Cameras and Camcorders ; Webcams ; Graphics Tablets ; Motion Controllers ; MIDI Devices ; Touch Screens ; KVM Switches -- Installing and Configuring Adapter Cards: Sound Cards and Onboard Sound ; TV Tuner and Video Capture Cards ; Replacing Expansion Cards in a Laptop -- Supporting the Video Subsystem: Monitor Technologies and Features ; Video Cards and Connectors ; Changing Monitor Settings ; Video Memory and Windows -- Troubleshooting I/O Devices: NumLock Indicator Light ; Device Manager ; Troubleshooting Monitors and Video ; Video System in a Laptop ; Speakers in a Laptop -- Ch. 10. Maintaining Windows. Schedule Preventive Maintenance. Verify Critical Windows Settings ; Update Drivers and Firmware ; Patch Management ; Clean Up the Hard Drive -- Backup Procedures: Planning for Disaster Recovery ; Back Up User Data with Windows 8 File History ; Back Up Windows System Files ; Windows 8 Custom Refresh Image -- Managing Files, Folders, and Storage Devices: How Partitions and File Systems Work ; Commands to Manage Files and Folders ; Use Disk Management to Manage Hard Drives ; Windows Storage Spaces -- Ch. 11. Optimizing Windows. Windows Utilities and Tools to Support the OS: What Are the Shell and the Kernel? ; How Windows Manages Applications ; Task Manager ; Administrative Tools ; System Configuration ; Services Console ; Computer Management ; Microsoft Management Console (MMC) ; Event Viewer ; Print Management ; Task Scheduler ; Performance Monitor ; Registry Editor ; Display Settings and Graphics Software -- Improving Windows Performance: Step 1. Perform Routine Maintenance ; Step 2. Clean Windows Startup ; Step 3. Check If the Hardware Can Support the OS ; Step 4. Check for a History of Problems ; Step 5. Consider Using ReadyBoost -- Manually Removing Software: Step 1. First Try the Uninstall Routine ; Step 2. Delete Program Files ; Step 3. Delete Registry Entries ; Step 4. Remove Program Shortcuts ; Step 5. Remove Startup Processes -- Ch. 12. Supporting Customers and Troubleshooting Windows. What Customers Want : Beyond Technical Know-How ; Becoming a Competent and Helpful Support Technician ; Planning for Good Service -- Strategies to Troubleshoot Any Computer Problem: Step 1. Interview the User and Back Up Data ; Step 2. Examine the System and Make Your Best Guess ; Step 3. Test Your Theory ; Step 4. Plan Your Solution and Then Fix the Problem ; Step 5. Verify the Fix and Take Preventive Action ; Step 6. Document What Happened -- Troubleshooting Applications: General Steps for Solving Application Errors ; Memory Diagnostics ; System File Checker ; Responding to Specific Error Messages --
This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.
9781305266438
2015957525
GBB612948 bnb
017717784 Uk
Computing Technology Industry Association--Examinations--Study guides.
Electronic data processing personnel--Certification.
Microcomputers--Maintenance and repair--Examinations--Study guides.
Computer software--Examinations--Study guides.
Computer technicians--Certification--Study guides.
TK7887.J61.C667 2017 TK7887