Managing risk and complexity : through open communication and teamwork / Phillip K. Tompkins.
Material type: TextPublication details: West Lafayette, Indiana : Purdue University Press, (c)2015.Description: 1 online resourceContent type:- text
- computer
- online resource
- 9781612493831
- 9781612493848
- HD30 .M363 2015
- COPYRIGHT NOT covered - Click this link to request copyright permission: https://lib.ciu.edu/copyright-request-form
Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) | G. Allen Fleece Library ONLINE | Non-fiction | HD30.3 (Browse shelf(Opens below)) | Link to resource | Available | ocn915041468 |
Includes bibliographies and index.
Along with increased complexities in work and life in general in the twenty-first century come new and dangerous risks to workers, customers, and the general public. Drawing on decades of experience as a researcher and consultant for a range of organizations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in organizations.
Introduction -- Concertive control in organizations -- A call from the moon : exemplary communication practices at nasa's marshall space flight center -- Studies of open communication and teamwork -- Operating as a team and checklists : reducing complexity and risks in health care -- Fighting fires with smart risks -- Challenger, columbia, and risk communication -- Responses to apollo, challenger, columbia: the decline of the space program -- Our homeless neighbors : "at risk" and "risky" to the domiciled -- Interorganizational risk communication : the aviation safety reporting system, stop, and safe tell -- The age of participation -- Conclusion -- Acknowledgments -- Notes -- Glossary -- Index.
COPYRIGHT NOT covered - Click this link to request copyright permission:
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