Operational leadershipAndrew Spanyi.
Material type: TextSeries: Publication details: [New York, N.Y. (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2010.Edition: first editionDescription: 1 electronic text (x, 95 pages) : digital fileContent type:- text
- computer
- online resource
- 9781606491133
- HD31 .O647 2010
- COPYRIGHT NOT covered - Click this link to request copyright permission: https://lib.ciu.edu/copyright-request-form
Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) | G. Allen Fleece Library | Non-fiction | HD31 (Browse shelf(Opens below)) | Link to resource | Available | 10409933 |
Preface -- 1. Introduction -- 2. Principles, practices, and pitfalls -- 3. A compelling case for change -- 4. Leading operational improvement -- 5. Sustaining improvements -- 6. The future -- Notes -- References -- Index.
Operational Leadership examines the comprehensive combination of leadership and management behaviors needed to fundamentally improve how businesses get products and/or services developed, sold, delivered, and serviced. It is written for executives and graduate students and includes examples of both success and failure in improving operations, in the belief that while people are motivated by success stories, they often learn as much, or more, from the mistakes that others have made. This book integrates and extends key concepts in the literature on leadership and process management and applies them to the improvement of operational performance. The importance of viewing operations in the context of a company's key capabilities, or end-to-end processes, is emphasized where collaboration across traditional organizational boundaries is essential. It is proposed that performance-oriented organizations will come to recognize the need to appoint key senior executives as change agents, aligned with the company's core capabilities, to continuously improve and manage operational performance.
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