Mapping workflows and managing knowledge : using formal and tacit knowledge to improve organizational performance. Volume I / John L. Kmetz.

By:

Kmetz, John L []

Material type: Text

TextSeries: Supply and operations management collectionPublisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]Edition: Second editionDescription: 1 online resource (xvii, 220 pages) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781631573880

Subject(s):

Genre/Form:

[genre]

Additional physical formats: Print version:: No titleLOC classification:

HD62.17

Online resources:

Click here to access online

Available additional physical forms:

Contents:

Part I. Do workflow mapping now -- 1. Workflow mapping fundamentals -- 2. WFMA data collection and analysis -- 3. Implementing workflow mapping and analysis -- Part II. Why do mapping? -- 4. Knowing what we know -- 5. Systems, processes, organizations, and workflows -- 6. WFMA and knowledge management -- Appendix. A brief summary of the NAVAIR study -- Notes -- References -- Index.

Abstract: This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works.

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library ONLINE		HD62.17 (Browse shelf(Opens below))	Link to resource	Available		BEP11152351
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library	Non-fiction	HD62.17 (Browse shelf(Opens below))	Link to resource	Available		11152351

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This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works.

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