Implementing an inclusive staffing model for today's reference services : a practical guide for librarians / Julia K. Nims, Paula Storm, Robert Stevens.

By:

Nims, Julia K [Author]

Contributor(s):

Material type: Text

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780810891289

Subject(s):

LOC classification:

Z711 .I475 2014

Available additional physical forms:

Contents:

Why do we need to change anything? -- Getting buy-in : setting the stage for change -- Can you help me? -- Selecting and training staff to work at the reference desk -- What needs to change now? : evaluating the inclusive staffing model -- So, what have the librarians been up to? -- Managing the new model for long-term success -- Reference : what does the future bring?

Subject: Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. In Implementing an Inclusive Staffing Model for Today's Reference Services, Nims, Storm, and Stevens describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Circulating Book (checkout times vary with patron status)	G. Allen Fleece Library	Z711.N713.I475 2014 (Browse shelf(Opens below))	Available		31923001858691

Includes bibliographies and index.

The changed reference environment -- Why do we need to change anything? -- Getting buy-in : setting the stage for change -- Can you help me? -- Selecting and training staff to work at the reference desk -- What needs to change now? : evaluating the inclusive staffing model -- So, what have the librarians been up to? -- Managing the new model for long-term success -- Reference : what does the future bring?

Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. In Implementing an Inclusive Staffing Model for Today's Reference Services, Nims, Storm, and Stevens describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked.

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