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The soul of the firm / C. William Pollard.

By:

Pollard, C. William

Material type: Text

text

Media type:

computer

Carrier type:

online resource

Subject(s):

Genre/Form:

Additional physical formats: Print version:: Soul of the firm.LOC classification:

HD38.P655.S685 1996

Online resources:

Contents:

It all starts with the person -- More than a pair of hands -- Do not back away from the "D" word -- Harness the power of purpose -- The firm, the family, and the promises we make -- Why do people work, anyway? -- Does your customer have a face? -- Productivity as a virtue -- How structure can strangle the soul -- People innovate and improve as they participate and own results -- Empowerment comes from power -- Learning is everybody's business -- Servant leadership makes good things happen -- Build on the ordinary and expect the extraordinary.

Action note:

digitized 2014 HathiTrust Digital Library committed to preserve

Summary: "In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. In its responsibility to employ and manage over 200,000 employees and serve more than six million customers in thirty-one countries, ServiceMaster perceives value in not only what people are producing but what they are becoming in the process." "With frank, inspirational advice based on his decades of service, Pollard shows leaders how to turn the workplace into a vibrant environment for a successful business. Workers are not just a "pair of hands," but an energetic team of thinkers who can initiate improvements in all aspects of the firm. Customers are not just buyers, but partners in achieving excellence in service." "In The Soul of the Firm, Pollard creates a revolutionary plan for new leadership in explaining the crucial link between people and profits in a company's measure of success. This is a powerful message managers need for rethinking the meaning of work." --Book Jacket.

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Holdings
Item type	Current library	Call number	Status	Barcode
Circulating Book (checkout times vary with patron status)	G. Allen Fleece Library CIRCULATING COLLECTION	HD38.P655.S685 1996 (Browse shelf(Opens below))	Available	4216707400005

Includes index.

Use copy Restrictions unspecified star MiAaHDL

"In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. In its responsibility to employ and manage over 200,000 employees and serve more than six million customers in thirty-one countries, ServiceMaster perceives value in not only what people are producing but what they are becoming in the process." "With frank, inspirational advice based on his decades of service, Pollard shows leaders how to turn the workplace into a vibrant environment for a successful business. Workers are not just a "pair of hands," but an energetic team of thinkers who can initiate improvements in all aspects of the firm. Customers are not just buyers, but partners in achieving excellence in service." "In The Soul of the Firm, Pollard creates a revolutionary plan for new leadership in explaining the crucial link between people and profits in a company's measure of success. This is a powerful message managers need for rethinking the meaning of work." --Book Jacket.

Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2014. MiAaHDL

Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL